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Knowledge systems need freshness targets, not just index size metrics.
Retrieval operations · 21. 5. 2026 · 8 min přečteno
Teams often measure retrieval by query speed and hit rate while ignoring source freshness. Stale sources quietly degrade decisions.
Define freshness SLOs by source class and business criticality. Add alerts for missed ingestion windows and permission-sync failures.
Operational dashboards should show freshness gaps alongside answer quality and citation coverage.
Track resolution share, reviewer load, exception recovery, unit cost, latency, and quality deltas once the system is live.
AI economicsEstimate value with baseline volume, cycle time, exception rate, adoption curve, and operating cost instead of generic AI claims.
Delivery strategyOperational ownership transfer should be planned as a product milestone.
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