Define routing policy
Map workflow classes to primary models, fallback paths, cost budgets, latency targets, and review thresholds.
Deliverables
- Routing policy
- Fallback matrix
- Approval thresholds
Guides
Model operations control plane
A playbook for operating model routing, runtime incidents, fallback drills, and release confidence as one managed service.
Target outcomes
Conditions that should be true before expanding this workflow in production.
Guides
Runtime incidents are triaged by failing layer, impact, fallback state, and owner.
Guides
Fallback policy is rehearsed against provider, quality, latency, cost, and safety failures.
Guides
Model and prompt releases are connected to operating telemetry and rollback evidence.
Execution stages
Each stage produces operational artifacts that client teams can review and run.
Instrument runtime health
Connect cost, latency, quality, fallback, provider health, and reviewer signals to one operating view.
Deliverables
- Runtime health dashboard
- Alert thresholds
- Release cohort view
Triage incidents
Classify incidents by failing layer, customer impact, release version, fallback state, and owner.
Deliverables
- Incident triage checklist
- Owner routing map
- Containment log
Drill fallback
Rehearse provider outage, latency spike, cost runaway, unsafe output, and model regression scenarios.
Deliverables
- Fallback drill plan
- Drill evidence pack
- Remediation backlog
Recommended resources
Learn references that support this playbook in delivery.
Rapports
Linked operations report
Snapshot view used to track progress and health for this playbook.
Executive operations snapshot
Unified view across queue health, resolution flow, priority pressure, and subscriber footprint.
- Open vs in-progress mix by week.
- High-priority queue share and intervention volume.
- Localization demand by region and language.
Related routes