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Route tasks by complexity and risk to balance quality, latency, and budget.
Platform operations · 25.05.2026 · 8 min citire
Single-model strategies rarely hold in production. Routing policies let teams map workloads to capability, latency, and cost targets.
Define task classes and policy tiers with explicit fallback chains. Keep human review requirements attached to policy, not hidden in prompts.
Monitor routing drift weekly. Workload shifts can break assumptions faster than teams expect.
Track resolution share, reviewer load, exception recovery, unit cost, latency, and quality deltas once the system is live.
AI economicsEstimate value with baseline volume, cycle time, exception rate, adoption curve, and operating cost instead of generic AI claims.
Delivery strategyOperational ownership transfer should be planned as a product milestone.
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