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Focus on decision quality and escalation behavior, not token counts alone.
Platform operations · 26.05.2026 · 9 min citire
Basic telemetry shows volume, cost, and latency, but it misses decision quality. Operational AI needs richer signals.
Track evidence coverage, policy violations, escalation frequency, and reviewer disagreement rates. These reveal failure patterns early.
Tie observability to release decisions. Metrics should directly influence rollout gates and rollback triggers.
Scope the operating model early: data access, evaluation, escalation, ownership, and release controls.
Agentic systemsAutonomy without escalation policy turns small errors into operational incidents.
Agentic systemsTyped tool interfaces reduce hallucinated actions and make retries safe.
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